Information We Collect

When you interact with xantherinova's scenario modeling platform, we collect various types of information to provide you with our services. This includes information you provide directly and data we gather automatically through your use of our platform.

How We Use Your Information

xantherinova processes your personal information for several specific purposes, all aimed at delivering and improving our scenario modeling services. We're committed to using your data responsibly and only for legitimate business purposes.

Service Provision

• Processing your scenario modeling requests and generating financial projections
• Maintaining your account and providing customer support
• Sending important updates about your models and account status
• Ensuring platform security and preventing unauthorized access

Platform Enhancement

• Analyzing usage patterns to improve user interface and functionality
• Developing new modeling features based on user needs
• Conducting research to enhance scenario accuracy and reliability
• Optimizing performance and reducing processing times

Data Sharing and Disclosure

xantherinova maintains strict controls over data sharing. We only share your information in specific circumstances and never for commercial gain. Our approach prioritizes your privacy while ensuring we can deliver reliable services.

We may share limited information with trusted service providers who help us operate our platform, including cloud hosting services, payment processors, and technical support providers. These partners are contractually bound to protect your data and can only use it for specified purposes.

Legal Requirements

In certain situations, South African law may require us to disclose personal information. This includes compliance with valid legal processes, protecting our rights and property, or addressing safety concerns. We evaluate each request carefully and only disclose the minimum information necessary.

Your Privacy Rights

Under South Africa's Protection of Personal Information Act (POPIA), you have several important rights regarding your personal data. We've designed clear procedures to help you exercise these rights effectively.

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this data in a structured, commonly used format within 30 days. This includes your account details, modeling history, and any other data we've collected.

Correction and Updates

If you discover inaccuracies in your personal information, you can request corrections through your account settings or by contacting our privacy team. We'll update your records promptly and notify any third parties who received the incorrect information.

Deletion Requests

You may request deletion of your personal information, subject to certain limitations. We'll honor deletion requests unless we need to retain data for legal compliance, contract fulfillment, or legitimate business purposes. Your scenario models and associated data will be permanently removed from our systems.

Data Security Measures

Protecting your information is fundamental to our operations. xantherinova employs multiple layers of security controls designed to prevent unauthorized access, alteration, or disclosure of your personal data.

Our technical safeguards include encrypted data transmission, secure server infrastructure, regular security audits, and access controls that limit staff access to personal information based on job requirements. We also maintain incident response procedures to address any security concerns promptly.

Financial Data Protection

Given the sensitive nature of financial modeling data, we apply additional security measures including advanced encryption, isolated storage systems, and enhanced monitoring. Your scenario models are stored separately from identifying information and accessed only when necessary for service delivery.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy. Account information is kept while your account remains active and for up to seven years after closure to comply with financial record-keeping requirements.

Scenario modeling data is retained based on your preferences and legal requirements. You can delete individual models at any time, and we automatically archive unused data after three years. Usage logs and technical data are typically retained for two years for security and performance analysis.

International Data Transfers

While xantherinova primarily operates within South Africa, some of our service providers may process data outside the country. When international transfers occur, we ensure adequate protection through approved mechanisms such as standard contractual clauses or adequacy decisions.

We evaluate all international partners carefully and maintain contractual agreements that require equivalent privacy protections. You have the right to request information about specific international transfers affecting your data.

Cookies and Tracking

xantherinova uses cookies and similar technologies to enhance your platform experience. These small files help us remember your preferences, maintain your session, and analyze how you use our services. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

We use both essential cookies required for platform functionality and optional cookies for analytics and performance improvement. You can review and modify your cookie preferences at any time through your account settings.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications and prominent notices on our platform at least 30 days before taking effect.

Minor updates that don't affect how we handle your personal information may be posted directly to this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please don't hesitate to contact our privacy team. We're committed to addressing your concerns promptly and transparently.

For urgent privacy matters or suspected security incidents, please contact us immediately using the phone number above. Our privacy team is available during business hours (8:00 AM - 5:00 PM SAST, Monday through Friday) and maintains emergency procedures for critical situations.